Managing Volunteers
The Responsibility for volunteers and/or staff does not end when they are placed in a position!
Managing the volunteer involves steps 8 – 10 of the Screening Process:
8. Conduct orientation and training session
9. Supervise and evaluate
10. Follow up with program participants
Establishing Boundaries
Boundary: a line determining the limits of something
Why are boundaries so important for volunteers and staff?
Where do we need boundaries?
Ongoing Screening
The number and frequency of the tools and activities used by an organization will reflect the level of risk that’s been determined for that particular volunteer role
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Policies That Need to be in Place
- Risk Management
- Vulnerable Person protection
- Confidentiality and Disclosure
- Complaints
- Grievance
- Conflict Resolution
- Discipline
- Dismissal
- Periodic Reassignment
- Insurance Coverage
- Communication between Paid Staff & Volunteers
- Volunteer – Client Relations
- Training Staff to work with volunteers
- Special Case volunteers
- Position Design
- Volunteer Position Description
- Application
- Police Records Checks or other checks
- Interview
- Screening
- Selection and Placement
- Exclusion of Applicants
- Orientation
- Training
- Volunteer Support and Supervision
- Termination of Volunteers
- Managing, storing, returning and destroying record
