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• How to Read your Policy
• What is Covered
• Organizing your Insurance Paperwork
• Renewing your Policy
• Cancelling your Policy
• Making a Claim
• Working with your Board

Making a Claim

If you have a claim, contact your broker or agent for information about the
claims process for your particular insurance company.

Directors and Officer’s Policy Claims

The reporting requirements under claims-made policies such as D&O are usually very strict. Contact your broker or agent as soon as you become aware of a situation that could potentially lead to a claim.
For more details about managing claims, visit IBC online at www.ibc.ca.

Have Concerns? The Complaint Resolution Process

If you have concerns about your insurance company, contact your broker or agent. They can request a copy of your insurance company’s complaint handling process and walk you through the various steps.
If you have a complaint about a broker, insurance agent, adjustor, or insurance company in Alberta, you can also contact the Alberta Insurance Council.
Call them toll free 1-800-461-3367,
or in Calgary, call (403) 233- 2929;
and in Edmonton (780) 421-4148.
You can also visit them online at www.abcouncil.ab.ca.